The emergency maintenance line is a personal cell-phone. If there is no heat, water, or flooding, then we send someone out immediately. Since this is a personal line it rarely goes to voice mail. We usually call back immediately if someone can’t answer.

Typically no..because we only use trusted vendors. All of our contractors are vendors. You are free to look for your own vendors, but you have to arrange with them and the tenant. We will not pay outside vendors for you.

You are emailed from our software as soon as the work orders are submitted from the tenant. We start communication as soon as our software emails us. We usually reach out to the tenant first to get more details, photos, or have them address it themselves first.

Within 45 days. Yes, we get approval first.